You can find out more about how Ring works with law enforcement in Ring’s FAQ page.The official answer is still no. It also says that the only video the police can see is video that consumers either post on the Ring Neighbors network, which is built into the Ring app and available as a standalone app, or share with law enforcement via Request for Assistance posts. Ring states that local police can’t view live video feeds or control Ring devices. “Just keep in mind you won’t have any control over how long they retain the data or what they do with it.” “It’s up to you whether you want to share video footage with the police,” says Justin Brookman, director of technology policy at Consumer Reports. In the past, law enforcement agencies could have Ring personally send you emails requesting footage, but Ring recently removed that functionality in favor of the more public Request for Assistance posts. The Public Safety page of Control Center allows you to opt out of receiving notifications about these posts. One of the many features of Neighbors by Ring (and one of the most controversial) is the ability for Ring’s partner law enforcement agencies to create "Request for Assistance" posts on the network asking users to share videos that might be relevant to their investigations. Of course, if you think your account has been compromised, you should also change your password. If a bad actor is using your account, this step will kick them out of your account and ensure that they can’t log back on, thanks to two-factor authentication. Keep in mind that if you go for the nuclear option, you’ll need to log back in to the Ring app on the devices you want to keep. You can revoke devices individually by tapping the red trash can icon next to them, or remove them all and start fresh by tapping the red Remove All Devices button. A device you don’t recognize could belong to a hacker, while old devices-which can be stolen or hacked themselves-could be used to access your cameras. If you see any devices on the list that you don’t recognize, or even old devices that you no longer use, revoke their access. If, say, you check your Ring cameras on an iPad, a work laptop, and a smartphone, they will all appear on this list. It can also help you determine whether a hacker has logged on to your account, as well as which devices, such as computers, smartphones, and tablets, are logged in to your account.Īn authorized client device is any smartphone, tablet, or computer that has the Ring app installed and logged in to your account. The Control Center lets you opt out of law enforcement video requests, and it can also turn off Neighbors by Ring, the company’s neighborhood watch-style social network. Those incidents prompted Ring to create a privacy and security dashboard, called Ring Control Center, which became available to users in early 2020. Ring has also been the subject of hacked user accounts and multiple security vulnerabilities. Amazon has come under criticism for the use of video from consumers’ Ring devices in connection with law enforcement partnerships.ĭigital rights groups such as Fight for the Future have joined with social justice groups such as Color of Change to challenge the law enforcement program as unfairly targeting communities of color and have asked media outlets including Consumer Reports, CNET, and Wirecutter to rescind their recommendations of Ring products. adults conducted in January 2020.īut Ring and its parent company, Amazon, have been facing some controversy. In fact, its namesake video doorbells are so popular that 53 percent of Americans who own a video doorbell own one made by Ring, according to a nationally representative CR survey (PDF) of 1,142 U.S. Ring makes some of the most popular home security products on the market.
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